FAQs

Chocolate Creations

How do I put a personalised message on the chocolate?

To create a personalised message just head to the creation lab. When you are creating your bar you will find the option for “custom message plaque” in the “messages” tab – it is the last option. Once you have selected this option a text box will appear below it and this is where you can write your message. 

Shipping

See our Shipping Info page for all shipping information.

Nutrition

Is your chocolate gluten free?

Chocolab base chocolate bars are gluten free however we do not work in a gluten free kitchen and a warning of ‘may contain traces of gluten’. If your allergy is very severe you should consider this before ordering with us. Other gluten free ingredients are: honeycomb, salted caramel flakes, caramel fudge, sour gummy worms, gummy lips, skittles, unicorn lollies, pug face gummies, gummy pizza slices, mini marshmallows, peanut butter cups, peanut butter drops, strawberry chocolate buttons, red heart sprinkles, pink heart sprinkles, gold stars, magical sprinkle mix, red lip sprinkles, milk chocolate hearts, white chocolate hearts, chilli powder, sea salt, sultanas, shredded coconut , Toasted coconut chips , raspberries, blueberries, cranberries figs, crystallised ginger, strawberries, candied orange peel, glace cherries, sprinkles, roasted coffee beans, dark chocolate chips, Milk chocolate chips, White chocolate chips, caramelised cocoa nibs, croquant nougatine, nerds, Edible printed plaques

Is your chocolate lactose free?

Our Dark Belgian Chocolate base bar is lactose free.

Is your chocolate Vegan?

Our Dark Belgian Chocolate base bar is Vegan. The following ingredients are Vegan: Honeycomb, Skittles, Turkish Delight, Dark Choc Chips, Sultanas, Shredded coconut, Raspberries, Blueberries, Strawberries Freeze Dried, Hazelnuts, Almonds, Macadamia Nuts, Roasted Peanuts, Pistachio Nuts, Oreo Biscuit, Caramel Popcorn, Sprinkles, Pretzels, Roasted Coffee Beans, Caramelised Cocoa Nibs, Chilli Powder, Rice Puffs, Magical Sprinkle Mix, Honey Roasted Macadamias.

Is your chocolate Kosher and/or Halal?

Our chocolate is suitable for a Kosher or Halal diet.

How can I find the nutritional information?

If you would like nutritional information for any block you can email us at hello@chocolab.com.au. Alternatively when you order the chocolate block the nutritional information will be provided on the packaging.

Does your chocolate contain soy?

Yes. Our chocolate has soy lecithin as the emulsifer and is therefore not suitable to anyone with a soy allergy.
FAQs 1

Chocolate

What chocolate do you use?

We use real Belgian chocolate, made with 100% natural ingredients. The chocolate is made with 100% pure cocoa butter, a selection of premium milk powders, fine sugar and a touch of pure Bourbon vanilla – which accentuates the roundness, sweetness and the creaminess of our chocolates.

Dark Chocolate: Finest Belgian dark chocolate, made from whole roasted cocoa beans and preferred by Belgian chocolatiers. Cocoa solids: 55%. Our dark chocolate is lactose Free.

Milk Chocolate: Finest Belgian milk chocolate that spoils you with intense cocoa taste and caramelly sweet notes, also made from whole roasted beans. Cocoa solids: 34%.

White Chocolate: Finest Belgian white chocolate with lots of character: luscious, creamy and delightfully sweet. Cocoa solids: 28%.

Our chocolate is made from sustainably grown cocoa beans!

What size are the custom chocolate bars?

Our ‘Creation Lab’ chocolate bars range from 100g-180g depending on the ingredients you choose to add to your bar. The size of the bar is 15.6cm by 7.7cm which is standard for premium European chocolate blocks.

Storage

How should I store my chocolates?
The base block itself lasts up to a year. Different toppings will have varying shelf lives; we recommend consuming the chocolate within 1-2 months of purchasing for the best flavour. The chocolate blocks will remain fresh and best retain their delicate flavours and textures if they are kept in a dry atmosphere at a temperature range between 12 – 20 degrees. The chocolate should also be stored away from direct light and any strong aromas.

Can I store chocolate in the refrigerator?
We do not recommend refrigerating your chocolates, however if you have no alternative seal your chocolate blocks when you do so. Remove from the refrigerator at least 30 mins before eating, to allow the chocolate to slowly reach room temperature.

Why has my chocolate turned white?
Chocolate turns white when the cocoa butter within the chocolate has separated toward the surface. It is often referred to as ‘chocolate bloom’. There are several causes, most often occurring as a result of warm storage conditions. Despite its appearance, chocolate that has “bloomed” is still safe to eat.

Ingredients

What if there is an ingredient I want that is not listed on the site?

Send us an email at hello@chocolab.com.au with the ingredient you would like to add. We are constantly receiving emails with wonderful ingredient suggestions and if there is an ingredient that is very popular we add it to our site!

Other

Do you have a store location?

Chocolab kitchen and shop front is at 24 Willoughby Road, Crows Nest, Sydney. We are currently not open due to COVID but you can order online for click and collect.

I forgot about an upcoming event and I need something fast!

Send us an email at hello@chocolab.com.au with what you are after and the date you need it by and we will see if we can accommodate this. It is best in this situation to order from our “shop” page, if we have the bars in stock we may be able to ship them same day!

What is your returns policy?

Unfortunately as a food business we cannot accept returns, however if you have any issues with your order please contact us at hello@chocolab.com.au and we will see what we can do.

 

How do I contact you?
Email: hello@chocolab.com.au

We endeavour to answer your questions or concerns as quickly as possible.

What is your ABN?
72 157 645 685

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