FAQ

Shipping

How do we stop chocolate from melting

We spend lots of time figuring out the best way to stop chocolate from melting on its way to you. Check our Shipping page for more information.

How much does shipping cost

We charge a different rate for different areas. Check out our shipping page for more details.

Click and Collect

Do you offer Click and Collect?

We do not currently offer click and collect. We are an online only business.

Changes to my order

How do i make changes to my order

If you need to make any changes to your order please contact us as soon as possible on hello@chocolab.com.au

If you do not contact us early enough, we may not be able to make changes to your order.

Can I cancel my order

If you contact us before your order is made, we can process a full refund.

Once an order has shipped, we are unable to offer a refund.

Storing my Chocolate

How do I keep my chocolate fresh

We recommend storing your chocolate in a cool dry place and ideally away from too much light.

You don't normally need to store chocolate in the fridge

Can I cancel my order

If you contact us before your order is made, we can process a full refund.

Once an order has shipped, we are unable to offer a refund.

Shipping Delays

We have partnered with Australia Post as they are the experts on getting parcels delivered across the country in the quickest possible time.

There may however be times that despite everything they do that your delivery goes missing or takes a detour somewhere you don't expect.

If this happens, the best option is for you, the Customer, to lodge an enquiry directly with Australia Post. If you contact us, we can also put in an enquiry, however this is unlikely to speed up the process.

Australia Post usually takes 1-3 days to provide a resolution and often the parcel is delivered in that timeframe.

Do you have another question? Send us a note.