FAQ
Shipping
How do we stop chocolate from melting
We spend lots of time figuring out the best way to stop chocolate from melting on its way to you. Check our Shipping page for more information.
How much does shipping cost
We charge a different rate for different areas. Check out our shipping page for more details.
Click and Collect
Do you offer Click and Collect?
We do not currently offer click and collect. We are an online only business.
Changes to my order
How do i make changes to my order
If you need to make any changes to your order please contact us as soon as possible on hello@chocolab.com.au
If you do not contact us early enough, we may not be able to make changes to your order.
Can I cancel my order
If you contact us before your order is made, we can process a full refund.
Once an order has shipped, we are unable to offer a refund.
Storing my Chocolate
How do I keep my chocolate fresh
We recommend storing your chocolate in a cool dry place and ideally away from too much light.
You don't normally need to store chocolate in the fridge
Can I cancel my order
If you contact us before your order is made, we can process a full refund.
Once an order has shipped, we are unable to offer a refund.
Chocolate Photo Printing
How is the photo Printed
The steps in printing yoru photo are:
- we check the quality of the photo to make sure the resolution will be OK
- we then print the photo on a chocolate transfer sheet
- we then make a white chocolate plaque with your photo. This takes a few hours to set.
- We do a quality check, looking out for any blemishes on the end print.
- We then make your chocolate gift. This can take another few houurs to set.
Is the photo edible
Yes. The photo is printed with edible ink.
What quality is the photo print.
We use high quality inkjet printers which produce a high quality print of your image. this will be at least 600dpi.
How will my photo compare to what i see on my phone?
Printing a photo is different to looking at that same photo on your phone. There are a number of things to be aware of.
- Images that are dark on your phone, will be very dark when printed on chocolate.
- A photo on a phone can be quite vibrant depending on the brightness of your screen. Our chocolate doesn't come with an internal light source to replicate the look of the photo.
- Can there be blemishes? Yes, unfortunately chocolate is a delicate product and bumps and bangs can cause scratches and other marks. We have quality checks along the way and pack your product in a way that minimises this happening.
Chocolate Message Printing
How is the message Printed
The steps in printing yoru photo are:
- we check the quality of the photo to make sure the resolution will be OK
- we then print the photo on a chocolate transfer sheet
- we then make a white chocolate plaque with your photo. This takes a few hours to set.
- We do a quality check, looking out for any blemishes on the end print.
- We then make your chocolate gift. This can take another few houurs to set.
Is the message edible
Yes. The photo is printed with edible ink.
Can i print emojis?
Your custom message can include emojis.
The actual printed version of the emoji might look different to what you enter in the order. This is from different operating systems(apple, windows, google etc) having a different image for a particular emoji.
Shipping Delays
We have partnered with Australia Post as they are the experts on getting parcels delivered across the country in the quickest possible time.
There may however be times that despite everything they do that your delivery goes missing or takes a detour somewhere you don't expect.
If this happens, the best option is for you, the Customer, to lodge an enquiry directly with Australia Post. If you contact us, we can also put in an enquiry, however this is unlikely to speed up the process.
Australia Post usually takes 1-3 days to provide a resolution and often the parcel is delivered in that timeframe.