FAQ
Shipping
How do we stop chocolate from melting
We spend lots of time figuring out the best way to stop chocolate from melting on its way to you. Check our Shipping page for more information.
How much does shipping cost
We charge a different rate for different areas. Check out our shipping page for more details.
Click and Collect
Do you offer Click and Collect?
We do not currently offer click and collect. We are an online only business.
Changes to my order
How do i make changes to my order
If you need to make any changes to your order please contact us as soon as possible on hello@chocolab.com.au
If you do not contact us early enough, we may not be able to make changes to your order.
Can I cancel my order
If you contact us before your order is made, we can process a full refund.
Once an order has shipped, we are unable to offer a refund.
Storing my Chocolate
How do I keep my chocolate fresh
We recommend storing your chocolate in a cool dry place and ideally away from too much light.
You don't normally need to store chocolate in the fridge
Can I cancel my order
If you contact us before your order is made, we can process a full refund.
Once an order has shipped, we are unable to offer a refund.
Shipping Delays
We have partnered with Australia Post as they are the experts on getting parcels delivered across the country in the quickest possible time.
There may however be times that despite everything they do that your delivery goes missing or takes a detour somewhere you don't expect.
If this happens, the best option is for you, the Customer, to lodge an enquiry directly with Australia Post. If you contact us, we can also put in an enquiry, however this is unlikely to speed up the process.
Australia Post usually takes 1-3 days to provide a resolution and often the parcel is delivered in that timeframe.