Please contact our customer support team if you have any questions regarding your order: email@example.com
Valentine’s Day Order Cut Offs
For Valentine’s day gifts please be sure to select “my order must arrive in perfect condition” at checkout. If you are in W.A. or N.T. then your only option will be “Express Post” which is insured by us to arrive perfectly also.
** You can order now for Valentine’s Day and leave an order note at checkout for us to delay shipment until closer to the day and we will do this for you.
Cut off dates:
Sydney, Melbourne, Brisbane – Tuesday 11th Feb
Adelaide, Gold Coast, Sunshine Coast, Canberra – Monday 10th Feb
Everywhere else – Friday 7th Feb
Australia – Delivery Charges and Timings
Last minute gift? We offer same day courier shipping to select areas of Sydney. Postcodes covered are: 2066, 2064, 2067, 2068, 2063, 2069, 2113, 2068, 2063, 2062, 2088, 2091, 2089, 2060, 2061, 2065, 2074, 2075, 2092, 2039, 2086, 2010, 2011, 2112, 2046, 2122, 2006, 2001, 2075, 2110, 2073, 2072, 2000, 2109, 2072, 2087, 2047, 2111, 2088, 2110, 2113, 2071, 2090, 2070 (We are currently not doing same day shipping)
Option 1: I don’t care if my order breaks or melts
For this option we ship using Sendle or Australia Post Regular
Everywhere Else $7
** not available for NT or WA
Timing: These orders will arrive in about 3-12 business days depending on location.
Option 2: My order must arrive in perfect condition
For this option we ship using the fastest method Australia Post Express Service
|Sydney postcodes 2000 – 2234||$12.95 or FREE for orders over $100|
|QLD, VIC, NSW, SA, TAS & ACT||$12.95|
|Australia Post Express Network||1-4 Business Days*|
|Non Express Network Areas||3-10 Business Days*|
We can accomodate urgent orders! Please email us after ordering: firstname.lastname@example.org
To find out if you are in the Express Post Network check here.
To ensure your order arrives perfectly please select ‘my order must arrive in perfect condition’ at checkout. This will be covered by our no-melt, no-breakage replacement guarantee. We will bubble wrap and insulate your chocolates to ensure they arrive in perfect condition. Should something go wrong and your chocolate arrives melted or damaged in any way please email us immediately with a photo and we will re-ship a replacement as soon as possible.
* Please note that we make and process all orders as quickly as possible but in times leading up to events there can be slight delays. Also at times of extreme heat we may choose to delay shipment. If you need an order urgently we encourage you to email us immediately: email@example.com.
Please note that we cannot insure international shipments!
We ship to everywhere in the world, prices are calculated at checkout dependent on products ordered.
Pickup is available for orders placed online when selecting the pickup option. We are located at 24 Willoughby Road, Crows Nest 2065 NSW Australia. Check our opening hours here: https://www.chocolab.com.au/chocolab-cafe/
Packing Your Order
We make every effort to ensure your order arrives in perfect condition. We carefully bubble wrap around each block and tightly package the box with bubble wrap to ensure that nothing moves around while it travels. We check the weather at the destination and insulate the chocolate accordingly. We insulate using a thermo-foil insulated bubble wrap and ice-packs, to keep the inside of the box cool.
Tracking Your Order
After your order has been completed you will receive a tracking email from Australia Post. If you do not receive the email or need help to track your parcel, email us: firstname.lastname@example.org.
Adverse Weather Conditions
We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will hold off shipment of chocolate to ensure it arrives in perfect condition. Please get in contact with us if you have a deadline and are awaiting delivery.