Shipping – Australia

Delivery Charges and Timings

Australia Post Express Service

Charges:

 Destination Postage Charge
Sydney $9.95 or FREE for orders over $60
Melbourne & ACT $10.95
QLD, VIC, NSW, SA & TAS $12.95
Western Australia $15.50
Northern Territory $20

Timing:

 Destination Delivery Timeframe
Australia Post Express Network 1-7 Business Days*
Non Express Network Areas 3-10 Business Days*

To find out if you are in the Express Post Network check here.

Every order is covered by our no-break & no-melt guarantee. We will bubble wrap and insulate your chocolates to ensure they arrive in perfect condition. Should something go wrong and your chocolate arrives melted or damaged in any way please email us immediately with a photo and we will re-ship a replacement as soon as possible.

* Please note that we make and process all orders as quickly as possible but in times leading up to events there can be slight delays. If you need an order urgently we encourage you to email us immediately: hello@chocolab.com.au.

 

New Zealand – International Express Post with Tracking

We offer a flat rate of $15 to anywhere in New Zealand! Shipping to New Zealand takes 3-10 business days to receive your order.

International

International shipping through our web site is currently only available to New Zealand. Unfortunately, at this time, we do not ship to any other countries.

 

***IF YOU HAVE A DEADLINE please email us! We can sometimes accommodate urgent orders!

 


 

Packing Your Order

We make every effort to ensure your order arrives in perfect condition. We carefully bubble wrap around each block and tightly package the box with bubble wrap to ensure that nothing moves around while it travels. We check the weather at the destination and insulate the chocolate accordingly.  We insulate using a thermo-foil insulated bubble wrap and ice-packs, to keep the inside of the box cool.

Tracking Your Order

After your order has been completed you will receive a tracking email from Australia Post. If you do not receive the email or need help to track your parcel, email us: hello@chocolab.com.au.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing and send email updates to all customers awaiting chocolate.