Shipping Information

Please contact our customer support team if you have any questions regarding your order: hello@chocolab.com.au

Australia – Delivery Charges and Timings

Last minute gift? We offer same day courier shipping to select areas of Sydney. Postcodes covered are: 2066, 2064, 2067, 2068, 2063, 2069, 2113, 2068, 2063, 2062, 2088, 2091, 2089, 2060, 2061, 2065, 2074, 2075, 2092, 2039, 2086, 2010, 2011, 2112, 2046, 2122, 2006, 2001, 2075, 2110, 2073, 2072, 2000, 2109, 2072, 2087, 2047, 2111, 2088, 2110, 2113, 2071, 2090, 2070

Australia Post Regular

Sydney – $9 (3-6 business days)

Australia Post Express Service

Charges:

 Destination Postage Charge
Sydney postcodes 2000 – 2234 $12.95 or FREE for orders over $100
QLD, VIC, NSW, SA, TAS & ACT $12.95
Western Australia $15.50
Northern Territory $20

Timing:

 Destination Delivery Timeframe
Australia Post Express Network 1-4 Business Days*
Non Express Network Areas 3-10 Business Days*

To find out if you are in the Express Post Network check here.

Every order is covered by our no-break & no-melt guarantee. We will bubble wrap and insulate your chocolates to ensure they arrive in perfect condition. Should something go wrong and your chocolate arrives melted or damaged in any way please email us immediately with a photo and we will re-ship a replacement as soon as possible.

* Please note that we make and process all orders as quickly as possible but in times leading up to events there can be slight delays. Also at times of extreme heat we may choose to delay shipment. If you need an order urgently we encourage you to email us immediately: hello@chocolab.com.au.

International:

Please note that we cannot insure international shipments!

We ship to everywhere in the world, prices are calculated at checkout dependent on products ordered.

 

 


 

Packing Your Order

We make every effort to ensure your order arrives in perfect condition. We carefully bubble wrap around each block and tightly package the box with bubble wrap to ensure that nothing moves around while it travels. We check the weather at the destination and insulate the chocolate accordingly.  We insulate using a thermo-foil insulated bubble wrap and ice-packs, to keep the inside of the box cool.

Tracking Your Order

After your order has been completed you will receive a tracking email from Australia Post. If you do not receive the email or need help to track your parcel, email us: hello@chocolab.com.au.

Adverse Weather Conditions

We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will hold off shipment of chocolate to ensure it arrives in perfect condition. Please get in contact with us if you have a deadline and are awaiting delivery.

GET 5% OFF YOUR FIRSTORDER BY JOINING THE CHOCOLAB CLUB

Join our mailing list and we will send you all our latest deals, specials and product launches.

 

Use code 'chocoholic' at checkout to get 5% off.