Please contact our customer support team if you have any questions regarding your order: firstname.lastname@example.org
Christmas Order By Dates 2019
Sydney, Melbourne, Brisbane, Tasmania, Adelaide, Gold Coast, Sunshine Coast, Canberra – Wednesday 18th Dec
All other locations – Sunday 15th Dec
Pick up from Crows Nest, Sydney Store – Monday 23rd Dec
Australia – Delivery Charges and Timings
Last minute gift? We offer same day courier shipping to select areas of Sydney. Postcodes covered are: 2066, 2064, 2067, 2068, 2063, 2069, 2113, 2068, 2063, 2062, 2088, 2091, 2089, 2060, 2061, 2065, 2074, 2075, 2092, 2039, 2086, 2010, 2011, 2112, 2046, 2122, 2006, 2001, 2075, 2110, 2073, 2072, 2000, 2109, 2072, 2087, 2047, 2111, 2088, 2110, 2113, 2071, 2090, 2070 (We are currently not doing same day shipping)
Australia Post Regular
Sydney – $9 (3-6 business days)
Australia Post Express Service
|Sydney postcodes 2000 – 2234||$12.95 or FREE for orders over $100|
|QLD, VIC, NSW, SA, TAS & ACT||$12.95|
|Australia Post Express Network||1-4 Business Days*|
|Non Express Network Areas||3-10 Business Days*|
To find out if you are in the Express Post Network check here.
Every order is covered by our no-break & no-melt guarantee. We will bubble wrap and insulate your chocolates to ensure they arrive in perfect condition. Should something go wrong and your chocolate arrives melted or damaged in any way please email us immediately with a photo and we will re-ship a replacement as soon as possible.
* Please note that we make and process all orders as quickly as possible but in times leading up to events there can be slight delays. Also at times of extreme heat we may choose to delay shipment. If you need an order urgently we encourage you to email us immediately: email@example.com.
Please note that we cannot insure international shipments!
We ship to everywhere in the world, prices are calculated at checkout dependent on products ordered.
Pickup is available for orders placed online when selecting the pickup option. We are located at 24 Willoughby Road, Crows Nest 2065 NSW Australia.
Packing Your Order
We make every effort to ensure your order arrives in perfect condition. We carefully bubble wrap around each block and tightly package the box with bubble wrap to ensure that nothing moves around while it travels. We check the weather at the destination and insulate the chocolate accordingly. We insulate using a thermo-foil insulated bubble wrap and ice-packs, to keep the inside of the box cool.
Tracking Your Order
After your order has been completed you will receive a tracking email from Australia Post. If you do not receive the email or need help to track your parcel, email us: firstname.lastname@example.org.
Adverse Weather Conditions
We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will hold off shipment of chocolate to ensure it arrives in perfect condition. Please get in contact with us if you have a deadline and are awaiting delivery.